Leading Psychologically Safe Teams Through Rapid Growth and the Pandemic

Leading Psychologically Safe Teams Through Rapid Growth and the Pandemic

Leading Psychologically Safe Teams Through Rapid Growth and the Pandemic

Building a thriving remote team culture, rooting out toxic communication, and bringing up the next generation of product designers

Building a thriving remote team culture, rooting out toxic communication, and bringing up the next generation of product designers

Building a thriving remote team culture, rooting out toxic communication, and bringing up the next generation of product designers

Date

Date

Date

Winter '20 – Fall '22

Winter '20 – Fall '22

Winter '20 – Fall '22

Role

Role

Role

Product Design Manager

Product Design Manager

Product Design Manager

Context

Context

Context

I served as a manager on Wish’s product design team (leading 3, then 5, then 7) from January 2020 to October 2022, but led out on a number of team-wide initiatives well before then. Leadership holds a special place in my career, as I have found shepherding the workaday culture and mentoring the growth of designers as some of the most fulfilling experiences in my life.

Impact

Impact

Impact

100%

100%

felt overall team communication improved

felt overall team communication improved

83%

83%

felt transparency & accountability improved

felt transparency & accountability improved

100%

100%

felt coaching from leadership improved

felt coaching from leadership improved

75%

felt respect for their time improved

Project Overview

Project Overview

Project Overview

I look back fondly at my experiences building and rebuilding design team culture at Wish. This deck chronicles how I worked with my fellow design leaders to foster the best team culture I have ever been a part of (and it was all remote to boot!). This experience made me realize that remote teams can have just as warm, inviting, and resonant team cultures as in-person ones. I worked with fellow leaders and team members to not only cultivate this distinctive, ego-free team culture, but also navigate and roll back downturns in morale and dips in cultural values.

Skills Practiced

Skills Practiced

Managing Vision & Purpose

Managing Vision & Purpose

Drive for Results

Drive for Results

Caring About Direct Reports

Caring About Direct Reports

Managing Diversity

Managing Diversity

Presentation Skills

Presentation Skills

Hiring & Staffing

Hiring & Staffing

Delegation

Delegation

Conflict Management

Conflict Management

Approachability

Approachability

Informing

Informing

Listening

Listening

Managing Through Systems

Managing Through Systems